Some QUESTIONS (PDF): for every organisation and every manager. Are you unique, or could author help you too?
Guidance: How To Define a Process (PDF): fundamental steps to follow when defining an end-to-end process for others to understand.
Guidance: How To Define a Process-Based Management System (PDF): the key steps to follow, whichever software (if any) you choose to use.
An explanation of the "RACI" METHODOLOGY we use to define role involvements.