The ITIL templates have been created by Helix Services, one of the key partners of Mandos Software.

They launched the templates in Las Vegas in February 2014 at the Pink 14 conference and exhibition and were overwhelmed by the positive and enthusiastic response from visitors to the stand.

Built using author software, the templates cover all key processes required for ITIL compliance and come complete with a comprehensive set of supporting forms and documents.  The underlying functionality of author automatically identifies roles and responsiblities using RACI methodology, and is universally recognised as the ideal way to define, maintain and communicate the system.

See a sample process description and a typical role involvement report generated automatically from the process definitions.

Contact us now for a demo download, pricing details or to learn more about how author software, in conjunction with the ITIL Templates, can deliver your Service Knowledge Management System (SKMS).

[ITIL® is a registered trademark of Axelos Ltd]