Reference library


    Some QUESTIONS (PDF): for every organisation and every manager. Are you unique, or could author help you too?

    Guidance: How To Define a Process (PDF): fundamental steps to follow when defining an end-to-end process for others to understand.

    Guidance: How To Define a Process-Based Management System (PDF): the key steps to follow, whichever software (if any) you choose to use.

    An explanation of the "RACI" METHODOLOGY we use to define role involvements.

    Partial CLIENT LIST (PDF): shows the types of organisation using author, and the range of countries and business sectors covered.