PROCESSES

    TEN OBJECTIVES WHEN CREATING A PROCESS DESCRIPTION

    You should:

    1. - be clear WHY you are defining it - and who will use the resultant description.
    2. - decide on the best medium to use - eg brown paper, PostIt notes, pen and paper, diagramming software, specialist process mapping / management system software.
    3. - ensure a consistent presentation format (if you are defining a number of processes).
    4. - ensure that you can display and/or print a process description in enough detail for a user to follow the process.
    5. - refer (and link?) to all related information required for a user to understand what to do.
    6. - clarify who is responsible (and who else is involved) in each task.
    7. - (if relevant) identify risks, timings, competency requirements and other measures against each task.
    8. - ensure that you use the same names for roles and documents every time you refer to them.
    9. - recognise that the performance of a number of other processes can be a key influence on a specific process.
    10. The process description should simplify, condense and visualise procedures.

    TEN COMMON MISCONCEPTIONS ABOUT BUSINESS PROCESSES

    ANOTHER TEN MISCONCEPTIONS ABOUT BUSINESS PROCESSES

    TEN REASONS WHY PROCESS MAPPING / MANAGEMENT IS OF VALUE

    TEN POINTS TO REMEMBER WHEN DEFINING A PROCESS

    TEN MISTAKES TO AVOID WHEN DEFINING A PROCESS

    TEN OBJECTIVES WHEN CREATING A PROCESS DESCRIPTION

    Ian Leaver of independent analyst Forward Look explains "user-centric process management"software.

    TEN FEATURES TO CONSIDER FOR PROCESS MAPPING / MANAGEMENT SYSTEM SOFTWARE

    PROCESS MANAGEMENT GLOSSARY