"Communicate simply and clearly how organisations work"
TEN FEATURES TO CONSIDER IN RELATION TO PROCESS MAPPING / MANAGEMENT SYSTEM SOFTWARE
BPM (Business Process Management) does not mean “automation of business processes” – this is a typical hijacking of terminology by the IT industry. Business Process Management means the management of business processes.
Some software is designed to help you analyse a process, some to define and communicate it to others and some to automate the recording of the process steps. They require different features.
A process description should:
- give as much information as the user needs to understand and do the work
- have a consistent “look and feel” throughout the system.
People often want to print a process description (when reviewing a draft, or for presentation purposes). Pagination etc should be automatic.
If the software publishes the process descriptions:
- the system should provide a clear structure that helps people see “how it all fits together”
- it should be easy for a user to find the required process description without an undue number of mouse clicks.
A change to a role name (job title) should be applied automatically to all relevant processes.
It should be easy to add / delete / resequence tasks within a process.
If a set of process descriptions is published, it should be possible to extract role involvement reports automatically from the published process descriptions if role involvements have been defined per task.