These guides are offered to help you to recognise, define, understand (and improve) the processes in your own organisation. It need not be a complex process, but it does require some thought and a clear understanding of the basic concepts.

We have also created a glossary of related terms in an attempt to address the current confusion which stems, at least in part, from the existing ISO definitions.

TEN COMMON MISCONCEPTIONS ABOUT BUSINESS PROCESSES

ANOTHER TEN MISCONCEPTIONS ABOUT BUSINESS PROCESSES

TEN REASONS WHY PROCESS MAPPING / MANAGEMENT IS OF VALUE

TEN POINTS TO REMEMBER WHEN DEFINING A PROCESS

TEN MISTAKES TO AVOID WHEN DEFINING A PROCESS

TEN OBJECTIVES WHEN CREATING A PROCESS DESCRIPTION

TEN FEATURES TO CONSIDER FOR PROCESS MAPPING / MANAGEMENT SYSTEM SOFTWARE

PROCESS MANAGEMENT GLOSSARY