PROCESSES

    PROCESS MANAGEMENT ESSENTIALS

    These guides are offered to help you to recognise, define, understand (and improve) the processes in your own organisation. It need not be a complex process, but it does require some thought and a clear understanding of the basic concepts.

    We have also created a glossary of related terms in an attempt to address the current confusion which stems, at least in part, from the existing ISO definitions.

    TEN COMMON MISCONCEPTIONS ABOUT BUSINESS PROCESSES

    ANOTHER TEN MISCONCEPTIONS ABOUT BUSINESS PROCESSES

    TEN REASONS WHY PROCESS MAPPING / MANAGEMENT IS OF VALUE

    TEN POINTS TO REMEMBER WHEN DEFINING A PROCESS

    TEN MISTAKES TO AVOID WHEN DEFINING A PROCESS

    TEN OBJECTIVES WHEN CREATING A PROCESS DESCRIPTION

    TEN FEATURES TO CONSIDER FOR PROCESS MAPPING / MANAGEMENT SYSTEM SOFTWARE

    PROCESS MANAGEMENT GLOSSARY